Verato is committed to providing quality service to you, and this policy outlines our ongoing obligations in respect to how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.

We collect your Personal Information in a number of ways, including through:

• Event and catering enquiries (via phone, email, or forms on our website)
• Direct communication with you regarding catering bookings or quotes
• Subscriptions to our mailing list or promotions
• General correspondence, either in person, by phone, or online

We collect your Personal Information for the primary purpose of providing our catering services to you, including:

• Processing event enquiries and bookings
• Communicating about upcoming services, promotions, or events
• Improving our services and customer experience

You may unsubscribe from our marketing communications at any time by contacting us in writing or using the unsubscribe link provided.

When collecting Personal Information, we will, where appropriate, explain why we are collecting it and how it will be used.

Sensitive Information

Sensitive information includes details about an individual’s racial or ethnic origin, political opinions, membership of associations, religious or philosophical beliefs, criminal record, or health information.

We do not collect sensitive information unless it is directly relevant, for example dietary or allergy information provided for catering purposes. This information will only be used to safely provide our catering services and to ensure that dietary requirements are respected. It will be used strictly for the event or booking it relates to, and only with your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable, we collect your Personal Information only from you. In some cases, information may be provided to us by event organisers or booking platforms. If this occurs, we will take reasonable steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed in circumstances such as:

• To third parties where you consent to the use or disclosure
• Where required or authorised by law

Security of Personal Information

We store your Personal Information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure.

When Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.

Access to Your Personal Information

You may access the Personal Information we hold about you, subject to certain exceptions. To request access, please contact us in writing.

Verato will not charge a fee for access requests, but may charge a small administrative fee for providing copies. We may require identification to confirm your request.

Maintaining the Quality of Your Personal Information

It is important to us that your information is accurate and up to date. We will take reasonable steps to ensure that it is complete, accurate, and current. If you believe any information we hold is incorrect, please notify us so we can update our records.

Policy Updates

This Privacy Policy may change from time to time and will be available on our website.

Privacy Policy Enquiries

If you have any questions or complaints about our Privacy Policy, please contact us:

Verato
eat@verato.com.au
0415 663 954